“Your customer service is similar to that of a new startup that undertakes any tasks, but, behind this facade, there is a mature system-based translation company. This unusual combination is one of the reasons why we cooperate with you,” said our customer, a representative of a large agricultural company.
Customer service has been a fetish for our translation service firm since 2011. “Why don’t you work on weekends and around the clock?” asked our customers. Thus, we introduced 24/7 service, including weekends. “Address me ‘dear’ and never address me ‘dear’.” “Tell me in detail how you determine a fee” and “Oh, dear, the shorter the letter, the better. Ideally, just a number.” We know how to deal flexibly with diverse customer requests and preferences. Our translation office remembers each of them and appoints a dedicated account manager.
We are building a comprehensive translation services agency. For customers, this means that our top management, with a career history in large international system companies and ISO 17100 international certification, inspires us to refine and improve our business processes on a daily basis. The result is a perfectly designed business process in a multilingual agency – a flawless translation or other service provided to a customer within the agreed time frame and at a transparent price.
We provide not only document translation services but also related services, such as DTP, processing video and audio files, notary services, and legalization. Our presence in the USA and active participation in the life of the international translation community allows us to always be up-to-date with the latest industry developments and use advanced tools to ensure the desired result for our customers. Our team of over 1,000 tested contract language service providers (translators and interpreters, editors, experts, designers, technicians, etc.), as well as 30+ partners in 15 countries around the world, are at your service.
We gained the trust of 14 companies from the top 100 “Forbes Ukraine 2020”, 10+ international donor projects implemented in Ukraine, as well as 20+ law firms and legal departments of real businesses. We are proud to be a worthy translation partner for international and Ukrainian businesses!
Prospective customers usually associate language translation services with relevant agencies or bureaus. However, we, as a language solutions provider located in Ukraine, Poland, and the USA, know for sure and draw your attention to a fundamental difference in both the service component and quality. If the contractor is selected by a local or international company to provide field-specific translation and related services, it is important not only to browse the prices of translation bureaus or localization companies in Kyiv and Ukraine, but also to evaluate the list of qualification criteria.
For example, the set of components for the proposed translation quality and technologies may vary significantly and result in a completely different final price. Thus, a test of several pages will ensure additional quality control. Similarly, criteria such as the required number of contractors and project managers for the given volume of translation and interpretation in Kyiv and other cities, relevant experience of translators and reviewers in the field, verification of quality certificates, customer feedback from target and related niches, and compliance with other specific factors will ensure confidence in long-term productive cooperation.
At Task Force, we implement a customer-oriented approach and are proud to be not just contractors but long-term partners for our customers.